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Throughout 2021, there has been a consistent shortage of available drivers. There simply are not enough drivers in the labor market to meet demands. With this in mind, losing a driver could have even more of a negative impact on business than it usually would. A study conducted by the Upper Great Plains Institute found that under normal conditions, the cost of turnover per driver is on average $8,234 and ranges from $2,243 to $20,729.

If you lose a driver, you’ll need to dedicate precious time to finding a replacement. Additionally, you’ll risk losing out on loads and deals that your business has already established because you don’t have anyone to haul them.

As a dispatcher, you make all the difference when it comes to keeping drivers happy. At times, dispatchers may be the only interaction drivers have on a shift. One of the top reasons drivers leave a company is a poor relationship with the dispatcher. If you want to help the business grow and retain drivers, use these tips and tools for avoiding turnover:

Find out how Xpress Technologies provides dispatch solutions support by reading our recent blog Dispatch Made Easier with Xpress Technologies.

Good Communication

Your job as a dispatcher is stressful—we understand. A typical workday can be chaotic and fast-moving. Amidst all the chaos, it’s easy to lose your temper and forget to keep a level head. It’s essential to communicate calmly and clearly with drivers, no matter how overwhelmed you may feel. Don’t let the stress of the day seep into your conversations with your drivers.

Build a Relationship

It’s also beneficial to establish a good relationship with your drivers. Some of the best dispatchers in the industry treat their drivers like family. The more your drivers trust and respect you, the less likely they will be to question you. In addition, if they value your role and the service you provide for them, they will be more likely to stick around. Going for a ride-along with your drivers now and then is not only a great way to build rapport and a better connection with them, but it will also help you better understand how things work from their perspective, which in turn can improve your skills as a dispatcher.

Be Receptive

You should also listen to, and actively seek out, your drivers’ feedback. Communication is a two-way street. By showing your drivers that you’re receptive to their concerns, you’ll inherently encourage them to be more receptive to yours. Drivers’ feedback can help improve business and avoid recurring issues. Showing that you value and appreciate their opinion and experiences will go a long way toward earning their trust, and their insights can help inform operational decisions that can improve overall efficiency.

Make the most of your fleet’s ELDs

It’s your job to help your drivers’ loads go by as smoothly and efficiently as possible. One of the best ways to accomplish this is by utilizing the information gathered by your drivers’ ELDs. That information can help you better optimize loads for your drivers and help them stay in compliance with safety regulations.

Leverage an ELD that integrates with your fleet management software. A fleet management system that houses data collected by your fleet’s ELD in one easy place makes it easier for you to plan loads for your drivers more efficiently and stay on top of Hours of Service (HOS) regulations. For example, the Xpress Technologies App features an interactive map to help you find better load opportunities, maximizing efficiency and profitability.

Drivers also appreciate having live, up-to-date information on their loads. As a dispatcher, you can use information gathered by your drivers’ ELDs to find loads near their drop-off locations and quickly find backhauling opportunities. This helps to prevent drivers having to sit around and wait for their next load to be found, and improves operational efficiency.

The Xpress Technologies App

Utilizing tools like the Xpress Technologies App can help you retain drivers and keep them happy. Using the app helps you find the routes and loads your drivers want. To understand how the app accomplishes this, let’s take a moment to think about Netflix.

Sifting through available movies or TV shows used to be a long process. You often had to scroll or surf past dozens of shows and movies that you had zero interest in before coming across something you did want to watch.

Then, Netflix came along. The platform organized shows and movies by genre and curated them neatly so customers could easily browse the available selections. However, the real reason Netflix is a consumer favorite now is that the platform provides users with tailored recommendations for shows they might like based on their past viewing history.

The Xpress Technologies App is like the Netflix of finding loads. When you download the app, you can filter available loads according to criteria you select, like ‘x-mile’ radius or lane preference. Over time, as you opt into loads using the app, it will learn which type of loads your drivers prefer.

This load recommendation system can make your life much easier as a dispatcher by automating the load finding process and saving you time. You’ll receive better recommendations and be able to streamline your operation over time the more you use the app.

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