Questions and Answers
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What is Xpress Technologies?
We are creating a new offering which serves a $800 billion domestic trucking logistics market. Trucking is a tough business, that is why Xpress Technologies is disrupting the industry. We harness deep expertise in trucking and cutting-edge technology to facilitate a marketplace that connects small and mid-size carriers with the best freight from shippers nationwide. We believe in the power of bringing people together and the integral role this community of carriers, drivers and shippers is to the success of the American economy. We recognize the importance of hard work, grit and loyalty. We are democratizing technologies that were once only available to the biggest and wealthiest in our industry, fulfilling the promise of opportunity for those who demand it. We take pride in what we do and what we do is elevate each other: one journey at a time.
Is Xpress Technologies a load board?
No. The Xpress Technologies Load Platform is much more and is an evolution beyond traditional load boards. Similar to your favorite streaming video service, or online shopping retailer, that recommends new videos, movies, or products, Xpress Technologies offers exclusive freight tailored to you at exclusive prices. While you certainly have the ability to manually browse and search for loads within the platform, our Smart Loads learn from your preferences to recommend the right loads, at the right time, at a better price.
Alright, what's the catch?
There is no catch. The Xpress Technologies platform of essential tools is a complete, no-cost, no-fee, no-contract solution that’s powered by load recommendations. You’ll receive access to the personalized freight and technology you need to keep your business thriving. You are under no obligation to accept our recommended loads and you can use our suite of tools for as long as you’d like.
What if I don't like the loads you're sending me?
While we’re confident you’ll like the loads we send you, the Xpress Technologies platform is very flexible and is always learning how to offer better loads to you. If we’ve offered you a load you don’t like, let us know and our platform will use that information to improve the offers it sends you next time. It boils down to a simple concept: the more you use the Xpress Technologies platform, the better the load offers will be.
Where can I find answers to my Xpress Technologies Mobile or Web App technical questions?
For information and help using the Haulynx powered by Xpress Technologies Mobile App or Web App, please visit Xpress Technologies Help. There you will find detailed instructions, tutorials, video guides, frequently asked questions and more. Should you require immediate assistance, please contact our U.S.-based support team either via phone number (480) 646-3545 or email at XTsupport@usxpress.com.
Who do I contact if I have a problem?
Our U.S.-based support team is ready to help you either through our dedicated support phone number (480) 646-3545, or via email at XTsupport@usxpress.com. Support hours are 6 AM – 6 PM Mountain Standard Time.